Effective Date: July 2, 2026
At 3D Library Hub, we specialize in providing premium digital assets for architects, interior designers, visualization studios, freelancers, students, and 3D artists worldwide.
This Delivery Policy explains how your purchased digital products are delivered, how you can access your downloads, and what you can expect after completing your purchase.
By placing an order through our website, you agree to this Delivery Policy.
1. Nature of Our Products
3D Library Hub sells digital products only. We do not sell or ship any physical goods.
Our digital marketplace offers:
- Premium 3D Models
- Interior Scene Files
- Exterior Scene Files
- Furniture Models
- Materials & Textures
- HDRIs
- Architectural Visualization Resources
- Rendering Assets
- Digital Courses and Educational Content
All products are delivered electronically through our website.
2. Instant Digital Delivery
Once your payment has been successfully verified, your purchased product will be made available for download automatically.
In most cases, delivery is instant and requires no manual processing.
If additional payment verification is required for security reasons, delivery may be temporarily delayed until payment confirmation is completed.
3. How You Will Receive Your Purchase
After a successful payment, you will receive access to your purchased files through one or more of the following methods:
- Download from your customer account dashboard.
- Order confirmation page immediately after checkout.
- Download confirmation email sent to your registered email address (where applicable).
Please ensure that your email address is correct when placing an order.
4. Customer Account Downloads
If you have created an account, you can access your purchased products at any time by logging into your account.
Your account dashboard provides access to:
- Purchase History
- Downloadable Products
- Order Details
- Invoices (where available)
- License Information (if applicable)
We recommend downloading and securely backing up your purchased files after your order is completed.
5. Email Confirmation
After your order is successfully processed, you may receive an email containing:
- Order confirmation
- Payment confirmation
- Product information
- Download instructions
- Invoice or receipt (where applicable)
If you do not receive the email, please check your Spam or Junk folder before contacting our support team.
6. No Physical Shipping
All products sold through 3D Library Hub are delivered digitally.
We do not ship:
- Printed materials
- DVDs
- USB drives
- Hard drives
- Physical books
- Merchandise
- Any other physical goods
No shipping charges or courier services apply to your order.
7. Supported File Formats
The file formats included with each product vary depending on the product.
Common formats may include:
- .max
- .fbx
- .obj
- .blend
- .skp
- .3ds
- .dae
- .c4d
- .abc
- .usd
- .glb
- .gltf
- .jpg
- .png
- .tif
- .hdr
- .exr
- .zip
- .rar
- .pdf (for documentation or courses)
The supported software versions, included files, renderer compatibility, and technical specifications are listed on each product page. Please review these details before purchasing.
8. Download Availability
Purchased products are generally available for download from your customer account after payment has been successfully completed.
To ensure uninterrupted access, we recommend downloading your files as soon as possible and keeping your own secure backup.
In certain cases, download availability may be limited by:
- Product license terms.
- Product updates or replacements.
- Technical maintenance.
- Account security requirements.
- Applicable legal or regulatory obligations.
9. Download Limits
To protect our digital products from unauthorized distribution, download access may be subject to reasonable limits.
Unless otherwise specified:
- Customers may download their purchased products multiple times for personal use.
- Excessive or unusual download activity may trigger temporary restrictions for security purposes.
- If you reach a download limit unintentionally, please contact our support team for assistance.
10. Delivery Issues
If you experience any problems accessing your purchased files, please contact us.
Examples include:
- Payment completed but no download available.
- Download link not working.
- Corrupted or incomplete files.
- Incorrect files received.
- Download interrupted due to a technical issue.
Our support team will investigate the issue and work to resolve it as quickly as possible.
11. Customer Responsibilities
To ensure successful delivery, customers are responsible for:
- Providing a valid email address.
- Using accurate billing information.
- Creating and maintaining their customer account.
- Downloading purchased files promptly.
- Maintaining a secure backup of downloaded products.
- Reviewing product specifications and software compatibility before purchasing.
12. Technical Requirements
Customers should ensure they have:
- A stable internet connection.
- Sufficient storage space.
- Compatible software versions.
- The necessary applications required to open the purchased file formats.
Software compatibility is listed on each individual product page.
13. Failed or Pending Payments
Digital products will only become available after successful payment authorization.
If a payment is:
- Declined,
- Cancelled,
- Pending,
- Reversed, or
- Flagged for security verification,
download access will not be granted until payment has been successfully completed and verified.
14. Contact Us
If you have any questions regarding product delivery or require assistance with accessing your downloads, please contact us.
Business Name
3D Library Hub
Owner / Proprietor
Business Address
New Delhi, Delhi, India
Phone
+91 XXXXX XXXXX
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Our Commitment
At 3D Library Hub, we are committed to providing a secure, reliable, and seamless digital delivery experience. Our goal is to ensure that every customer receives immediate access to high-quality 3D assets and visualization resources after successful payment, backed by responsive customer support whenever assistance is needed.