Effective Date: July 2, 2026
At 3D Library Hub, we provide premium digital products including high-quality 3D models, interior scenes, exterior scenes, textures, HDRIs, rendering assets, and visualization resources for architects, interior designers, visualization studios, freelancers, students, and 3D artists worldwide.
Because all of our products are delivered digitally, this Cancellation Policy explains when an order may be cancelled and the circumstances under which cancellation requests can or cannot be accepted.
By placing an order through our website, you agree to this Cancellation Policy.
1. Nature of Our Products
3D Library Hub sells digital products only.
Our marketplace includes:
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Premium 3D Models
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Interior Scene Files
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Exterior Scene Files
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Furniture Models
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Materials & Textures
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HDRIs
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Architectural Visualization Resources
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Rendering Assets
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Digital Courses and Educational Content
All products are delivered electronically. No physical goods are shipped.
2. Order Processing
Orders are processed automatically after successful payment.
Once payment has been verified, purchased products are typically made available immediately through your customer account and, where applicable, download instructions may also be sent to your registered email address.
Because delivery is automated, orders are usually fulfilled within moments of payment confirmation.
3. Cancellation Before Product Delivery
If your order has not yet been processed and download access has not been granted, you may request cancellation by contacting our customer support team.
Cancellation requests are reviewed individually. If the order has not entered the delivery process, we may approve the cancellation and, where appropriate, process a refund in accordance with our Refund Policy.
Approval of a cancellation request is at the sole discretion of 3D Library Hub.
4. Cancellation After Download Access
Once download access has been provided or the product has been downloaded, the order cannot be cancelled.
This policy exists because digital products cannot be returned once they have been delivered or made accessible.
If you experience a genuine technical issue, please contact our support team. We will make reasonable efforts to resolve the issue or, where applicable, consider a refund under our Refund Policy.
5. Customer Responsibility Before Purchase
Before completing your purchase, please ensure that you have:
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Read the complete product description.
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Reviewed the preview images.
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Confirmed the supported software and renderer versions.
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Verified the included file formats.
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Reviewed the license type and permitted usage.
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Confirmed that the product meets your project requirements.
Customers are responsible for ensuring compatibility with their own software and workflow before placing an order.
6. Situations Where Cancellation Requests Cannot Be Accepted
Cancellation requests will generally not be approved if:
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Download access has already been granted.
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The product has been downloaded.
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The purchase was made by mistake after payment was successfully completed.
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You changed your mind after purchasing.
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You no longer require the product.
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You purchased the wrong product after completing checkout.
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You did not review the product description or technical specifications before purchasing.
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You expected features that were not described on the product page.
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The product is compatible only with software versions other than those you use, where compatibility was clearly disclosed.
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You have breached our Terms & Conditions or Product License.
7. Exceptional Circumstances
We understand that unexpected situations can occur.
Cancellation or refund requests may be reviewed in exceptional circumstances, including:
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Duplicate orders resulting from a system or payment error.
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Technical failures that prevent delivery and cannot be resolved.
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Incorrect product delivery.
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Payment processing errors.
Each request will be reviewed individually based on the information provided.
8. Failed or Pending Payments
If your payment is:
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Declined,
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Cancelled by the payment provider,
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Pending verification,
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Reversed, or
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Unsuccessful,
your order will not be completed and download access will not be granted.
No cancellation request is required for orders that were never successfully processed.
9. Fraud Prevention
To protect our customers and our digital products, 3D Library Hub reserves the right to refuse cancellation requests where fraud, misuse, chargeback abuse, unauthorized payment methods, account sharing, or other violations of our Terms & Conditions are suspected.
We may request additional information to verify the legitimacy of a cancellation request.
10. Related Policies
This Cancellation Policy should be read together with our:
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Terms & Conditions
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Privacy Policy
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Refund Policy
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Delivery Policy
These policies form part of the agreement between you and 3D Library Hub when you use our website or purchase our products.
11. Contact Us
If you have any questions regarding this Cancellation Policy or wish to enquire about an order before download access is granted, please contact us.
Business Name
3D Library Hub
Owner / Proprietor
Business Address
New Delhi, Delhi, India
Phone
+91 XXXXX XXXXX
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Our Commitment
At 3D Library Hub, we are committed to providing high-quality digital assets, secure transactions, transparent policies, and responsive customer support. We encourage customers to carefully review all product information before purchasing. If you have any questions before placing an order, our team will be happy to assist you in selecting the right product for your needs.