Effective Date: July 2, 2026
At 3D Library Hub, we are committed to providing premium-quality digital assets and an excellent customer experience. This Refund Policy explains the circumstances under which refunds may be granted for purchases made through our website.
By purchasing any product from 3D Library Hub, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Nature of Our Products
3D Library Hub is a digital marketplace offering downloadable products, including:
Premium 3D Models
Interior Scene Files
Exterior Scene Files
Furniture Models
Materials & Textures
HDRIs
Architectural Visualization Resources
Rendering Assets
Digital Courses and Educational Content
All products are delivered electronically. We do not sell or ship physical products.
2. General Refund Policy
Due to the nature of digital products, all sales are generally final and non-refundable once the purchased files have been downloaded or accessed.
Unlike physical products, digital files cannot be returned after delivery. For this reason, we encourage customers to carefully review the product description, preview images, supported software versions, file formats, technical specifications, and license information before making a purchase.
3. When Refunds May Be Approved
Refund requests may be considered under the following circumstances:
Corrupted or Damaged Files
If the downloaded files are corrupted, incomplete, or cannot be opened due to an issue with the files provided by 3D Library Hub, we will first attempt to provide a corrected replacement. If the issue cannot be resolved, a refund may be issued.
Download or Delivery Failure
If your payment is successful but the purchased product is not delivered to your account or cannot be downloaded due to a technical issue on our website that we are unable to resolve within a reasonable period, you may be eligible for a refund.
Incorrect Product Delivered
If you receive a product that is materially different from the one you purchased, please contact us. We will either provide the correct product or, if that is not possible, issue a refund.
Duplicate Payment
If you are accidentally charged more than once for the same order, we will refund the duplicate payment after verification.
Technical Issues Caused by Our Platform
If a technical problem on our website prevents you from accessing a purchased product and the issue cannot be resolved by our support team, we may approve a refund.
4. Situations Where Refunds Will Not Be Granted
Refunds will generally not be provided in the following situations:
You changed your mind after purchasing.
You no longer need the product.
You purchased the wrong product by mistake.
You did not read the product description or technical specifications before purchasing.
The product is incompatible with software or hardware not listed as supported.
You expected features that were not described on the product page.
You are unable to use the product due to a lack of required software knowledge.
You purchased the same product multiple times through different accounts without a system error.
You violated our Terms & Conditions or Product License Agreement.
You have already downloaded or used the product and there is no verified defect attributable to 3D Library Hub.
5. Before Requesting a Refund
Many issues can be resolved quickly without issuing a refund.
Before submitting a refund request, we encourage you to contact our support team. We will make reasonable efforts to:
Help you download the files.
Provide replacement files if necessary.
Resolve compatibility questions.
Assist with installation or file access where applicable.
Clarify product specifications or licensing.
Our goal is to ensure you receive the product you purchased in working condition.
6. Refund Request Procedure
To request a refund, please contact us within 7 days of your purchase.
Please include:
Full Name
Registered Email Address
Order Number
Product Name
Purchase Date
Detailed description of the issue
Screenshots or error messages (if applicable)
Providing complete information helps us investigate your request more quickly.
7. Refund Processing Time
If your refund request is approved:
Refunds will be processed using the original payment method whenever possible.
Processing times generally range from 5 to 10 business days, depending on your payment provider or financial institution.
You will receive confirmation by email once the refund has been initiated.
8. Product Replacement
Where appropriate, we may choose to resolve the issue by:
Providing corrected files.
Supplying updated versions.
Sending replacement download links.
Restoring download access.
If the issue is successfully resolved, a refund may not be necessary.
9. Fraud Prevention
To protect our customers and our business, refund requests may be declined if we detect:
Fraudulent activity.
Chargeback abuse.
Unauthorized payment methods.
Repeated refund requests for similar purchases.
Violations of our Terms & Conditions or Product License.
3D Library Hub reserves the right to investigate all refund requests before making a final decision.
10. Digital Product Delivery
All products sold by 3D Library Hub are delivered digitally.
After successful payment:
Products are available for download from your customer account.
Download instructions may also be sent to your registered email address.
No physical products are shipped.
Customers are responsible for securely storing downloaded files.
11. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact us.
Business Name
3D Library Hub
Owner / Proprietor
Business Address
New Delhi, Delhi, India
Phone
+91 XXXXX XXXXX
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Our Commitment
Customer satisfaction is important to us. We strive to provide accurate product descriptions, high-quality digital assets, secure payments, and reliable support. If you experience a genuine issue with a purchase, our team will work with you to resolve it promptly and fairly.